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Delivery & Refunds

All smaller products are sent by Royal Mail 2nd, 6, 7 & 8 letter Photart is sent by courier and can take up to seven working days to arrive (sometimes longer at busy times) Due to the majority of our products being a personal bespoke item, Hanrose adheres to a strict no refund policy. However if a product has been damaged in transit (photos of item and packaging to be retained) OR is faulty, the item will be replaced once it has been received back at the Hanrose office and assessed.